Careers at Pennyworth
⛰️Based in New York City. Apply below or reach out to firstname.lastname@example.org to learn more.
PW Home Assistant
As a PW "Pennyworker”, you are the heart of our service. Your mission is to care for customers, learn to anticipate their needs and deliver high-touch hospitality to their homes each week. You will be responsible for meeting and educating your new customers on the Pennyworth Home Assistant Service as well as growing your book of clients over time. We are redefining the standards for what hospitality looks like in everyday life; you will have the opportunity to join a guild of passionate people who are designing an experience that makes personal help accessible, encourages gratitude, and connects a local community all while giving you valuable skills and training along the way.
What You’re Like
Genuinely care about a job done well
Are both intuitive and one step ahead of the customer
Always improving - yourself and the way things are done
Self-motivated and have a “no job too small” mentality
Flexible and understand the reality of things going wrong; for you, it’s a fun challenge to solve
Superb judgement; you can predict and make sound decisions on behalf of our customers
Know when to ask for help
What You’ll Do
You will be trusted to represent a book of clients who you will meet during onboarding appointments and then visit weekly to deliver meticulous in-home help
Establish customer needs by evaluating their space and life stage and connecting the dots to anticipate how you can make their lives better - this is intuitive detective work
Be the gatekeeper for a household - guarding quality, making sure all services and products we provide meet our high standards
Execute our signature high-quality, in-home Tidy-ups (make the bed, wipe the counters, organize the living area, remove trash and recycling, and other tasks as needed) and assist with any logistics for in-home deliveries (carry packages, dry cleaning / laundry, etc. from the building lobby into customer homes)
Constantly look for ways to elevate the hospitality experience for our customers so they come home happy, and now and then to the delightful surprise of feeling like someone read their mind
Compensation starting at $15/hour, performance based increase after 3 months of employment.
Monday-Friday, weekends optional
Full-Time or set, reliable Part-Time schedules available
Ongoing training and personal development
Opportunity to work in a fast-paced startup culture and help us grow!
Pennyworth is searching for great humans to add to our #Hospitality team. Come join a growing startup focused on creating the future of community living.
What You’re Like
Customer experience expert, designer, and strategist
Experience with hospitality, hotels, multi-family, real estate, training, etc.
High attention-to-detail, 5-star quality delivery, and customer-first mentality